Effective Date: 21st November 2024
Who We Are
We are Hawkes Machine Tools, an ecommerce store specializing in high-quality tools and accessories. Our website address is https://hawkesmachinetools.co.uk. For questions about this policy, you can contact us via:
- Email: accounts@hawkesmachinetools.co.uk
- Phone: (0044) 28 8224 5427
- Address: 72 Dunnamona Rd, Omagh BT78 1ST
What Data We Collect
We collect personal data to provide and improve our services, including:
- Account Information: Name, email address, phone number, billing and shipping addresses, and payment details.
- Order Details: Products ordered, payment status, and delivery details.
- Website Activity: Data collected via cookies, including IP address, browser type, and pages visited.
- Communication Data: Information provided when you contact us through forms, email, or phone.
How We Use Your Data
We use your data for the following purposes:
- To process and fulfill orders, including delivery and payment.
- To improve our website and user experience.
- To send updates about your orders and account status.
- For marketing purposes (if consent has been provided).
- To comply with legal obligations or protect against fraudulent activities.
Cookies
We use cookies to enhance your shopping experience. Cookies help us:
- Recognize you on return visits.
- Save your preferences (e.g., login information).
- Monitor website performance and improve usability.
You can manage or disable cookies in your browser settings, but some features of our website may not function correctly.
How Long We Retain Your Data
We retain your data for as long as necessary to fulfill the purposes outlined in this policy:
- Order data: Retained for tax and legal compliance.
- Account data: Retained until your account is deleted.
- Marketing data: Retained until you opt out of marketing communications.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to your personal data.
- Deletion: Request the deletion of your data, except where it’s required for legal or business purposes.
- Withdraw Consent: Opt out of marketing communications at any time.
To exercise your rights, contact us at accounts@hawkesmachinetools.co.uk.
How We Protect Your Data
We implement industry-standard security measures to safeguard your personal data, including encryption, secure payment gateways, and access controls. However, no online system is 100% secure, and we cannot guarantee absolute data security.
Third-Party Services
We may share your data with trusted third parties for the following purposes:
- Payment processing (e.g., Stripe, PayPal).
- Delivery services (e.g., couriers for shipping).
- Spam detection and fraud prevention.
These third parties are contractually obligated to handle your data in accordance with data protection laws.
Embedded Content
Our website may include embedded content (e.g., videos, articles) from third-party websites. These third-party websites may collect data, use cookies, or track interactions. Please refer to their privacy policies for more details.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly for updates. The effective date of the latest version will be displayed at the top.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: accounts@hawkesmachinetools.co.uk
- Phone: (0044) 28 8224 5427
- Address: 72 Dunnamona Rd, Omagh BT78 1ST
